If you manage a blog, business, Twitter profile or Facebook page, the chances you’ll receive a negative comment, tweet, rating or review are high. Before you panic and respond with something you may later regret, refer to my tips below.
Monitor your online presence. It goes without saying that you should be closely managing your social media pages, posting timely and useful content and responding to the questions and comments you receive. Most people who take the time to respond to your posts or leave a question or comment have something useful or positive to ask or offer. There is always an exception, which is why I’m sharing the tips that follow.
Written By Diane Gottsman
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