Tag Archives: customer service

Do Your Customers Look Forward to Seeing You?

As another installment in my series of articles that point out examples of great customer service, I’d like to introduce you to Umpqua Bank. Umpqua Bank is committed to delivering an experience customized for each customer. Umpqua’s executive vice president … Continue reading

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Turn Customers into Your Own Personal Sales Force with Superior Client Service

Another expert in the area of referrals, Joe Stumpf, likes to make the following distinction. Customers are people who do business with us on an ongoing basis. Clients are people who do business with us and who give us one … Continue reading

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