Monthly Archives: May 2013

Turn Customers into Your Own Personal Sales Force with Superior Client Service

Another expert in the area of referrals, Joe Stumpf, likes to make the following distinction. Customers are people who do business with us on an ongoing basis. Clients are people who do business with us and who give us one … Continue reading

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Form an Army of Referral Alliances

You may have some, or many, clients who you’ve turned into advocates for you and your business by delivering superior service and maintaining a meaningful relationship with them. Beyond your clients, there are many opportunities for relationships with people who … Continue reading

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Lower Stress Means Higher Customer Loyalty

“It is the stress in people’s lives and their assumptions about what will make some of that stress go away that determine what and where they buy. The real value that you bring to anyone’s life is in making some … Continue reading

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Do you need professional business banking services? Contact Ryan Stewart!

One of my favorite things about being a business banker at Wells Fargo is getting to watch my customers’ businesses grow and being able to help them along the way with their financing and account management needs.  My success is … Continue reading

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Turn Complaining Customers into Loyal Customers

In his article The Marketing Imagination, Theodore Levitt says, “One of the surest signs of a bad or declining relationship is the absence of complaints from the customer. The customer is either not being candid or not being contacted. Probably … Continue reading

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Need an online digital presence? If so, contact Jerry Roxas with MYDIGIBRAND

As the Founder of MyDigiBrand, Jerry capitalizes on his 18+ years in the technology and software development industries to bring robust, powerful and affordable solutions to individuals and businesses seeking to establish and maintain an online digital brand.  MyDigiBrand provides … Continue reading

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Practice the Golden Rule of Referral Giving

Keep Asking for Referrals Don’t forget to go back to your clients every so often for more referrals . Take them to lunch once a year, perhaps on the anniversary of when you started doing business together. Just as you … Continue reading

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